Ensuring the quality of service in the BPO industry

The BPO process requires a constant overhaul for evaluating the stumbling blocks that could prove detrimental to its growth. One of the main concerns is the maintenance of high quality at all stages of the process. Information technology and related IT services can be utilized in an effective manner for improved quality service. Even though […]

Indian IT industry calls for quality than quantity

March 10, 2012: In order to keep up with the changing demand across the globe, the Indian Information Technology (IT) and Business Process Outsourcing industry (BPO) should shift their focus from just being service providers to firms in the west to domain experts. To become domain experts, the firms should employ talented workforce who will […]