Role of KPO companies in retail business

March 13, 2012: In the present day world almost all the businesses are information driven. Information has become an essential part of any business, which helps them to offer innovative products and to serve the customer in a better manner. With the increased importance of information in business, the Knowledge Process Outsourcing service providers are […]

Growth in Domestic BPO Market to outpace that of offshore BPO

While the offshore (international) BPO market faces pressures with economy-wide slowdown in developed markets, the domestic BPO market is getting ready to take off. According Arun Jethmalani, CEO, ValueNotes, “Unlike the overseas business, labor or cost arbitrage does not drive the domestic BPO market. It’s strategic factors such as the need to scale rapidly, focus […]