Why Small Indian Cities and Towns Are Attracting BPO Firms

Business process outsourcing (BPO) firms in India are exploring small towns and cities to expand their customer care services, especially in the telecom and banking sector. Even as the metros and the tier-1 cities continue to be the preferred destination for the BPO firms, many companies are walking in the reverse direction and thinking about […]

Can Rural Outsourcing Change The Unemployment Figures In South Africa?

Business Process Outsourcing has been a key player in the Indian economy for more than a decade now. Despite the obvious lack of physical infrastructure, the business model has thus far capitalized solely on talent and language skills. With India reaching the forefront of the world’s BPO domain, one cannot help but ask if the […]

Book Review: Rural Sourcing and Impact Sourcing

Outsourcing jobs overseas is considered the norm in the rapidly growing BPO markets. But a different approach is taken now as markets evolve with time and developing technologies. The new approach followed by some firms is Rural Outsourcing. Companies have turned their focus towards finding their work force from the rural areas. Mary Lacity, Curators’ […]

RuralShores to start 100 rural BPO units in India

December 12, 2011: RuralShores Business Process Outsourcing plans to start 100 rural BPO delivery centers which will add 10,000 seats to its capacity in the next three years. It is said that the new centers will be started in the Northeastern part of the country. RuralShores has now launched 10 rural delivery centers across seven […]