Blending the Worlds of BPM and Social Media

The worlds of social media and business process management or BPM are strange partners. EDP Renewables, a renewable energy firm however, made the strange work quite well together. The world of social networking platforms with players like Jive and Yammer fill the gaps in formal business processes. These platforms know who to connect with to […]

Social Media – the Latest Revolution in Outsourcing?

A large number of businesses are now relying on social media to converse with their consumer base. They use it to inform clients about new tidings in the business. The avenues of choice are varied, whether it is Facebook, Google+, Twitter, YouTube, LinkedIn or any other site, social media has become the medium of choice […]

Social media BPO: A new trend in BPM

Social media has become a platform for all companies to market their brands all around the globe. In fact, many of the leading players in BPM (business process management) have been utilizing social media BPO as a way to build up business and gain a foothold in the industry. There are some companies like Starbucks […]

5 tips that can improve management of contact centers

Management is necessary in any process and contact center is no exception. Operations in a contact center should be managed wisely and effectively to obtain results. A good management can generate better operations while an incompetent management can break operations. An in-depth analysis of contact center management from various angles elicits five tips that will […]

Big Data opportunity for outsourcing companies

There are a lot of discussions taking place around the word regarding Big Data. Even though, the term has gained popularity among the business people and social media analysts, still it remains a mystery to many of them. With Mckinsey reporting that there are more than 5 billion phone users, 235 terabytes of data collected […]

Why to outsource your social media campaigns?

Facebook, Twitter, Google+ and other social networks have taken the world by storm and transformed the way business is done. Social media marketing is considered as one of the most cost effective means of marketing communication and corporate have started using this tool aggressively for connecting with their customers. They are increasingly using this tool […]

Is it thumbs down to social media outsourcing?

January 18, 2012: The drawbacks of outsourcing social media far outweigh its benefits. Even if every one is ready with their own social media strategy, outsourcing it to a third party service provider leaves something to be desired. In the case of a company, if it does not own its own social media, it will […]

Top 10 CIO priorities in US for 2011-2012

October 22, 2011: This is the list of top ten US CIO’s business technology priorities and how they measure up against the Indian CIO’s list. These are presented in the reverse order. The tenth point on the list is to improve collaboration. All CIO’s of Ford, Procter & Gamble and Cisco encourage collaboration between the […]