Call center soft skills are the key to sustaining outsourcing operations

In the world of outsourcing where the application of technical skills lies at the core of operations, call center soft skills are a must for navigating through this rough terrain. The key to survival in a BPO organization, in particular, a call center lies in the effective utilization of soft skills. These skills comprise interpersonal […]

Soft Skills, Personality Development Training

In all call centers and BPO companies employees interact with the clients on a daily basis. The quality of work is not the only thing that counts but also the manner in which you interact with the client becomes important. Soft skills are not part of the regular education curriculum, hence getting trained in it […]