Top BPO Destinations – Feb 2014 List

Since its inception in the mid-90’s, the BPO industry has grown in leaps and bounds and is showing no signs of slowing down. The industry provides great environment to work, compensation commensurate with experience and competence, MNC exposure and good growth prospects to its employees. Which is why, the BPO industry has emerged as one […]

South Africa and IT Outsourcing – A Growing Relationship

The IT services market in South Africa is healthy and well as it is expected to reach R53.3 billion by the year 2015. This South African Forecast and IT services Market Sizing forecast is courtesy of BMI Techknowledge (BMI-T). Based on the positive forecast the South African market is still a viable option for all […]

Middle Eastern And African Countries Gain BPO Recognition

The Philippines, India and China have lost traction as the world powers in the Business Process Outsourcing domain. While these countries are trying valiantly to recover from loss of contracts and higher running costs, various other destinations across the world are gaining recognition on the BPO map. The new BPO destinations According to the Tholons […]

Can Rural Outsourcing Change The Unemployment Figures In South Africa?

Business Process Outsourcing has been a key player in the Indian economy for more than a decade now. Despite the obvious lack of physical infrastructure, the business model has thus far capitalized solely on talent and language skills. With India reaching the forefront of the world’s BPO domain, one cannot help but ask if the […]

Call centers in South Africa revamping marketing strategies to entice operators

The South African call center industry has always tried to position itself as one of the favored BPO destinations. The place was sought after by companies who showed ample interest in basing their outsourcing business in South Africa five years ago. The situation now, however, is different and only a few companies are willing to […]

What South Africa BPO can learn from Indian BPO?

South Africa is a culturally rich, beautiful country having excellent infrastructure and a young vibrant population, majority of who are well educated.  Although SA has all the right mix to overtake its neighboring counterparts in the BPO market, the country is still lagging behind in resources, cost competitiveness and operating environment. Many BPO companies are […]

Know emerging BPO destinations – South Africa

Five to six years back it was China which bagged the title of emerging BPO destination; then it was Philippines after that Latin America, Balkan Countries and Vietnam; and now it’s the turn of South Africa. It is estimated that country’s BPO sector is to grow significantly over the next few years to reach $3.06 […]

IT outsourcing holds 40% of South African IT market: IDC Report

January 16, 2012: South African IT outsourcing will hold 40% of the IT market in the current year. These statistics are published in the latest IDC report. IDC, a provider of market intelligence and other services to corporate sector has made a detailed study and according to which South Africa is showing healthy uptake in […]

South Africa call centers attracts major share of UK outsourced business

December 23, 2011: The call centers in South Africa are succeeding in attracting large chunk of business from UK. SA has piled on opportunities presented to them due to decreasing quality of service from other call center destinations like India. Analysts observe that South Africa could reap benefits from the shifting of English based voice […]

Wipro targets South Africa market consolidation

November 15, 2011: Wipro Technologies, one of India’s leading IT service provider is planning to set up a strategic delivery centre in South Africa. This move is expected to create 1000 new job openings within the next 36 months. Wipro currently employs over 130,000 employees’ world wide and has annual revenue of over $7 billion. […]

11,000 BPO Jobs planned in South Africa

September 15, 2011: South Africa, one of the fastest developing nations in the world has today become the favorite destinations for outsourcers. It is in the past two years the country has achieved many milestones particularly in the Information Technology (IT) and Business Process Outsourcing (BPO) sector. Today global companies are finding it more comfortable […]

Survey on top BPO emerging destinations: South Africa emerges in top 3

August 29, 2011: The Everest group conducted a survey recently on offshore BPO market. Everest group which has immense expertise in providing right information about the BPO world at the right time has made new findings about the offshore BPO business. As per the report published by Everest group, the trend of depending on offshore […]