Air India and Sutherland Global sign outsourcing deal

Air India, the government owned airlines, has finally found a BPO partner after much effort, in Sutherland Global Services. Many other potential bidders had avoided the 5-year contract with Air India due to the exacting terms and conditions of the contract. The outsourcing deal was sealed with the US-based company for Rs. 535 crore early […]

JAMPRO, M-Stem join hands to bring more FDI in ICT/BPO sector

JAMPRO, Jamaica Promotions Corporation, is trying to capitalize on the growing ICT/BPO sector, and as a move the firm is trying to bring in more Foreign Direct Investments (FDI). The Promotions Corporation of Jamaica has also now entered into a partnership with M-STEM targeting the Indian BPO industry and its impeccable NASSCOM leadership. The executives […]

Sutherland signs a definitive acquisition agreement with the Apollo group

Acquisitions help companies obtain a better share of the market. Companies generating larger revenues try to acquire smaller players within the industry. They may even be found trying their hand in other industries through definite mergers or acquisitions. As reported by VCCircle, Sutherland Global Services (the company), a US based company involved in the provision […]

Acquisitions galore in Indian BPO industry

The Indian BPO industry has been on a roll in both voice and non voice operations in recent years and this industry recently achieved a milestone by clocking revenues of USD 100 billion in 2011. As the industry continues to grow there is a lot of consolidation happening in this sector. The industry is witnessing […]