SWOT analysis on Indian ITES sector

Strengths Highly skilled, English-speaking workforce. Abundant manpower Cheaper workforce than their Western counterparts. According to Nasscom, The wage difference is as high as 70-80 percent when compared to their Western counterparts. Lower attrition rates than in the West. Dedicated workforce aiming at making a long-term career in the field. Round-the-clock advantage for Western companies due […]

BPO lags behind IT sector

BPO revenues are not growing like earlier times. Top tier IT companies are growing at an average of 20-25% this year (2010-11). Most analysts believe that the industry will not rise to the pre-recession growth levels at least for the next couple of years. India pioneered the BPO industry two decades ago. Today, a lot […]