Top 5 interesting incidents from outsourcing world in 2011

2011 was an eventful year as far as the global outsourcing sector is concerned. There is so much to learn from both in terms of best practices and challenges. The following are the top five interesting incidents in the outsourcing space that occurred in 2011: Cancellation of Fujitsu contract by the department of Work and […]

UK Call centers are mostly in-house: Research and Markets Report

October 31, 2011: A report published by research and markets says that majority of the call centers in UK are a part of internal business operation. The report examines the positioning of companies in the market, positioning in the whole of Europe, the size of the market, segmentation of the market, trends in the market […]