New outsourcing contracts on the horizon for Serco

Serco, a renowned outsourcing services provider recently announced a new business process contract with a financial conglomerate based in the US. According to the contract Serco will provide human resources outsourcing services from India. The ecstatic statement The company announced the new contract at a time when the whole idea of sending business processes to […]

Is Healthcare Acquisitions Next Big Outsourcing Avenue in the US?

The introduction of Obamacare is opening up new avenues for outsourcing companies like EXL Services. The company is targeting the healthcare acquisitions arena in the United States even before the market is ready for its services, an attestation to the competitive nature of the outsourcing field itself. Only three Indian BPO providers have been listed […]

IBM Supports the US Visa Reform Bill

The Indian IT sector is finally seeing light at the end of the long tunnel that the US Visa reform created. The house version of the immigration bill, US has received support from IBM. The House version of the bill seems to be gaining more support mostly because of the lack of the outplacement clause. […]

BPOs Are On The Lookout For Nurses And Actuaries

BPOs across India are looking to standardize procedures and office environments in accordance with US requirements. This move has become beneficial to those in the healthcare department especially for nurses, medical coders, actuaries, biostatisticians and medical writers. Companies like Wipro, Accenture, Cognizant and iGate are hiring nurses, specifically nurses who have successfully completed the National […]

New American Bill Threatens Indian Outsourcing Companies

Outsourcing companies are largely dependent on the legislation of the land from which work is exported. Indian companies are currently being threatened by the new American immigration bill. The threat mainly arises from the limitation on the number of foreign workers that companies in America can employ. The immigration bill The immigration bill is currently […]

How offshoring enhances innovation at home

March 23, 2012: Records pertaining to outsourcing activities in the US and Europe indicate that there has been an increase in spending the areas of technology and investment in offshore locations. The reason for offshoring is not just adapting the products to the local market, but also to develop revolutionary technology. There is a general […]

Top 10 CIO priorities in US for 2011-2012

October 22, 2011: This is the list of top ten US CIO’s business technology priorities and how they measure up against the Indian CIO’s list. These are presented in the reverse order. The tenth point on the list is to improve collaboration. All CIO’s of Ford, Procter & Gamble and Cisco encourage collaboration between the […]

US Jobs vanishing; High Overseas Employment in 2011 – GAO Report

September 2, 2011: According to the recent report by the Government Accountability Office (GAO), people in the United States are facing big problem of unemployment. The report was the outcome of the research conducted by the Government Accountability Office (GAO) in different parts of the United States. The report also concludes that there are 13.9 […]

Indian BPO firms infiltrating to US and UK with new incubated units

August 24, 2011: Indian BPO companies are breaking barriers and competing on a global frontier by opening up delivery centers in the overseas markets. This seems to be a new trend emerging out in the Indian BPO space. Today Infosys BPO, WNS (Holdings) Ltd, Aegis Ltd and Firstsource Solutions Ltd are incubating centers in US […]

US downgraded by S&P in Aug 2011; Impact on Indian IT and BPO sector

August 8, 2011: Standard & Poor’s, a credit rating agency in the United States downgraded the rating of the country from best-quality no risk borrowers to a nation with long term credit risk. According to the rating the country is downgraded from AAA to AA+.    Now the question arises, will there be any impact of […]

Enhancing Performance through Zero Tolerance

Case Study Motif, Inc. Case Study – Enhancing Performance through Zero Tolerance Client profile and requirement The client, a top ten investment bank in the US, offers a range of investor services to its clients. These include share transfer services to over 2500 corporate clients in the US, maintaining approximately 22 million shareholder accounts. Transaction […]