The IT Industry is Rooting for Changes in the US Immigration Bill

The US immigration has been under intense scrutiny not only in the US but also in India and other countries across the world. This scrutiny is attributed to certain clauses in the bill which will affect the bottom line of the outsourcing industry. Most of the clauses pertain to the US H-1B visa which is […]

Will Politicians Benefit From Relying On Big Data Analytics?

It is a well-known fact that the course of the 2012 U.S. Presidential election was greatly altered through the use of big data analytics in the campaign process. Jim Messina, President Obama’s campaign manager admitted that the use of big data analytics gave them the edge over the competition. InfoWorld claims that the representatives relied […]

Do you have any comparison of India Vs US BPO operating costs?

Do you have any comparison of India Vs US BPO operating costs?   US$ Cost per FTE (Full Time Employee) United States India India as % of US costs Personnel 42,927 6,179 14% G&A Expense 8,571 1,000 12% Telecom 1,500 2,328 155% Property Rentals 2,600 847 33% Depreciation 3,000 1,500 50% TOTAL EXPENSES 58,598 11,854 20% Source: […]

Healthcare outsourcing business stays bullish, to rise to $4.6 trillion by 2020

According to estimates, the healthcare market in United States is worth USD 2.5 trillion and is predicted that it will rise to USD 4.6 trillion by 2020. It is predicted that the healthcare outsourcing market in the United States will be worth USD 24 billion in the next 4 to 5 years. Observers in the […]

Communicating With Customers When You Are Powerless

It is far easier to relate to customers when you have something to bring to the table. It is far more difficult to communicate when you have nothing to offer, or are powerless to change the situation. Given this situation the magnitude of the problem can quickly increase. The obvious resolution is still by empowerment, […]