Why Philippines overtook India in voice based BPO?

India has slowly started losing its sheen in the voice based outsourcing market in the recent years. India’s loss has been the gain for Philippines and now Philippines is fast becoming a preferred destination for voice based outsourcing. It is said to have doubled its revenue over recent years and the revenue of Philippines in […]

English Language Skills haunts BPO growth in India

English as a language is being used in India since it became a British colony. According to one estimate, there are 333 million people in India who use English. This advantage of vast English speaking population has resulted in many BPO companies setting shop here. The meteoric rise of India in the global BPO industry […]