Research Reports by Gartner

Management Update: Evaluating and Mitigating Outsourcing Risk – April 2004 Insurance BPO: How a Deal Evolves – Jan 9, 2003 Buyers Beware: Indian IT Service Providers Foray Into BPO – Dec 2, 2002 Business Process Outsourcing – A Market Overview VoIP in Public Services: Facts, Fiction and Myth – Dec 2, 2002 VoIP: Beyond the […]