What is vertical BPO?

What is vertical BPO? Is this the next big thing to hit the BPM industry? Well, many are likely to think so since this has led to setting new frontiers in the field of outsourcing. In BPO, horizontal services are function specific that are scattered over different sectors of the BPM industry. These include services […]

What is Social BPM?

The global economic scenario today is marked by slower economic growth, unemployment, Euro Zone Crisis etc., but the projections for BPM sector remain steady. The sector is also now entering a new trajectory called “Social BPM”. Social BPM is an emerging concept that amalgamates pervasiveness and flexibility of social media with BPM. Social BPM is […]