How BPOs Achieve Efficiency at Lower Price

Social customer service is brand new channel that helps to drive satisfaction and loyalty. As we know organizations are moving through different stages of maturity, so different customer communication channel is now of great use. For example, the recent trend of using “voice of the customer” for information helps to improve marketing, products and customer […]

Improving the accuracy of Workforce forecast

Workforce forecast consists of matching the available resources in the call center to the demands of workload. This forms an integral part of planning in call centers. However, while making forecasts a lot of discrepancies can creep in since accurately predicting workload is very challenging. Without a proper workforce management system in place, the rest […]