Improving the accuracy of Workforce forecast

Workforce forecast consists of matching the available resources in the call center to the demands of workload. This forms an integral part of planning in call centers. However, while making forecasts a lot of discrepancies can creep in since accurately predicting workload is very challenging. Without a proper workforce management system in place, the rest […]

Automated workforce management system, an essential tool for IT and BPO firms

August 23, 2011: In this astonishing evolution of Indian IT and BPO companies, human resource has played a crucial role. Present scenario considers Human Resource as an asset and thus the importance of workforce management becomes crucial to forecast and manage the resources.   The IT and BPO sector in India is not the same […]