Teleopti announces general availability of the next generation workforce management solution – Teleopti CCC, version 7

January 16, 2009 Teleopti CCC is already one of the most advanced and flexible workforce management solutions on the market. Yet the advancements of Teleopti CCC, version 7 mount to hundreds of improvements directly advised by Teleopti’s global customer base and then developed by our in-house team at headquarters in Stockholm, Sweden. The outcome is […]

Teleopti launches world-class workforce management tool for free: Teleopti CCC Forecasts a free product in the Teleopti CCC solution suite

February 9, 2009 The forecasting function of Teleopti’s award winning workforce management solution Teleopti CCC is now available for free download. With today’s launch of Teleopti CCC Forecasts, Teleopti has developed a unique offering. It is the first advanced forecaster on the market that is completely free of charge, previously unheard of! This is no […]

Certifying the New ITES Economy

Call Centres have a well-deserved reputation in the training world. Between the average attrition rates among call centres, 80% of HR Managers globally expressed their need for training updates. Call centers are almost as busy training as they are serving customers. A combination of ITES Market growth & higher business profile in this fast economy […]