Soft Skills, Personality Development Training

In all call centers and BPO companies employees interact with the clients on a daily basis. The quality of work is not the only thing that counts but also the manner in which you interact with the client becomes important. Soft skills are not part of the regular education curriculum, hence getting trained in it becomes important.




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BPO Columns 2011

Can you write? Can you specifically write about outsourcing? If yes, consider publishing your article on bpmwatch.com today! We cannot provide links to your articles from the column section, you must host your article on our servers. If you want us to link then we will do so from our “News” and “Research” sections. December […]

Philippines to surpass India in Call center outsourcing Business shortly: CCAP Report 2011

September 5, 2011: Philippines call center outsourcing industry is moving ahead at jet speed causing a threat for Indian Business Process Outsourcing (BPO) Business. The latest research study conducted by Contact Center Association of Philippines reported that the call center business in the nation is in rapid growth phase. The study was conducted by Contact […]

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  1. Nothing is listed for Kochi (Cochin). I am a communication skills coach. I help with clarity, fluency and confidence when it comes to Spoken English. More about what I do here- http://www.authenticjourneys.info/2012/01/help-with-american-english-and-culture.html

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