BPO, Call Center Venture Capitalists, M & A Specialists

With most of the first generation BPO start-ups on the verge of closing down, the issue of whether or a not a BPO company should have a VC is a hot topic for debate. BPO start-ups like Infowavz, Tracmail, and Epicentre are in dire need of funds for growth, however their VC’s are not interested in investing the amount. […]

Mergers and Acquisitions in BPO World – 2009

  Acquiree Acquirer / VC Value Date Reason For Acquisition LaurelTech Integrated Publishing Solutions DiacriTech Undisclosed Feb 2009 The acquisition will help position the company to work in a hybrid onshore/offshore model, capable of delivering design, editorial and project management capabilities in the US. UCMS Group Ltd Aegis Communication Corp, BPO arm of Essar A$54m […]

Mergers and Acquisitions in BPO World – 2008

  Acquiree Acquirer / VC Value Date Reason For Acquisition WNS PE fund Nalanda India $32-34 million for 5.25% stake [2.2 million shares] March 2008 WNS is the second Warburg portfolio firm where Nalanda India, the India fund of Singapore-headquartered private equity fund Nalanda Capital, is known to have invested. The $400-million fund, which has […]

Mergers and Acquisitions in BPO World – 2007

  Acquiree Acquirer / VC Value Date Reason For Acquisition BPM Inc. Firstsource Solutions $30m January 2007 Acquisition includes BPM’s two wholly owned subsidiaries – MedPlans 2000 and MedPlans Partners. Vantedge Essar Gobal Rs 100 Crore January 2007 Acquisition is expected to contribute over USD 25 million in revenues to the BPO business of Essar […]

Mergers and Acquisitions in BPO World – 2006

  Acquiree Acquirer / VC Value Date Reason For Acquisition Spanco Telesystems Intelenet Global Services Rs 100 crore November, 2005 Spanco’s domestic BPO business will be farmed out into a separate listed subsidiary, to be owned 51% by Intelenet Global and 49% by Spanco’s present shareholders. The Anil Ambani Group owns 14.9% of Spanco b2k […]

Mergers and Acquisitions in BPO World – 2005

  Acquiree Acquirer / VC Value Date Reason For Acquisition Spanco Telesystems Intelenet Global Services Rs 100 crore November, 2005 Spanco’s domestic BPO business will be farmed out into a separate listed subsidiary, to be owned 51% by Intelenet Global and 49% by Spanco’s present shareholders. The Anil Ambani Group owns 14.9% of Spanco Source: […]

Mergers and Acquisitions in BPO World – 2004

  Acquiree Acquirer / VC Value Date Reason For Acquisition Pipal Research Illinois, USA ICICI OneSource [51% stake] $1.25-1.5m September 2004 Enter the high-margin research and analytics market. Source One Communication New Jersey, USA Hinduja TMT $8.5m September 2004 Centres in New Jersey, Toronto, Manila; multi-lingual capabilities in French and Spanish. Cambridge Integrated Services Illinois, […]

Mergers and Acquisitions in BPO World -2003

  Acquiree Acquirer / VC Value Date Reason For Acquisition Embrace Singapore IndiaLife Hewitt Not Available April 2003 To expand presence in the Asia-Pacific region. Core3 Phoenix, USA Ephinay Not Available July 2003 To acquire customers and consulting experience, move up the value chain and get a US delivery centre. ClaimsBPO USA WNS Not Available […]

Mergers and Acquisitions in BPO World – 2002

  Acquiree Acquirer / VC Value Date Reason For Acquisition Apollo Contact Centre (British Telecom arm) Belfast, Ireland HCL Tech BPO $11.5m May 2002 Onsite facility to expand services to European market. $31m revenues for three years from BT. Town And Country Assistance Ipswich, UK WNS Not Available August 2002 To enter the insurance claims […]

Mergers and Acquisitions in BPO World

Acquiree Acquirer / VC Value Date Reason For Acquisition Spheris India CBay Holdings $116.3m April 2010 Both companies are in the Medical Transcription space. The deal would boost CBay’s revenue by $500 million in 2010. In the two-phased acquisition, CBay’s subsidiary MedQuist acquired the North American assets of Spheris while CBay bought out the entire […]