Mergers and Acquisitions in BPO World – 2009


Acquiree Acquirer / VC Value Date Reason For Acquisition
LaurelTech Integrated Publishing Solutions DiacriTech Undisclosed Feb 2009 The acquisition will help position the company to work in a hybrid onshore/offshore model, capable of delivering design, editorial and project management capabilities in the US.
UCMS Group Ltd Aegis Communication Corp, BPO arm of Essar A$54m (Rs 200 crore) April 2009 With this acquisition, Aegis will have operations in India, Philippines, the United States, Costa Rica, Kenya and Australia.
Schneider National, Czech Republic EXL Service Holdings Approx $40m July 2009 The unit provides finance and accounting services to logistics firms in Europe in multiple languages such as English, German , French, Italian and Spanish. Through this acquisition EXL has a presence in Eastern Europe. Eastern Europe is an attractive BPO destination both due to the language capabilities and the nearshore advantage for catering to markets in Europe
UBS BPO Unit, Hyd Cognizant Approx $75m October 2009 As part of the transaction, financial services provider UBS and Cognizant have entered into a multi-year services pact, under which Cognizant will provide business process outsourcing (BPO), knowledge process outsourcing (KPO), IT and remote infrastructure management services to UBS divisions globally. The UBS unit, called UBS India Service Centre (UBS ISC), employs about 2,000 associates
AmEx Travel Services Captive India EXL Service Holdings $30m October 2009 EXL gained around $160 million outsourcing contract spread over eight years. EXL has 10,500 employees, AmEX travel BPO has 800.
McCamish Systems Infosys BPO $38m, additional $20m based on targets Expected Dec 2009
Source: Media Reports

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