Software Products/Vendors

If you want your product to be included [must be relevant to the BPO world] please send the product name and a very brief description to us.lat

Company Offerings
Acqueon Technologies Inc. Headquartered in the US, Acqueon is a pure play products company that specializes in building and deploying end-to-end Contact Center solutions across the globe in diverse verticals such as Banking, BPO, Telecom and Travel. Acqueon iQ, the flagship product of Acqueon, is a Contact Center in a Box, with the following features built in.

  • Inbound (voice, chat, e-mail, SMS)
  • Outbound (voice, e-mail, SMS)
  • Inbuilt PBX
  • SIP based IVR
  • Quality monitoring (reports, call guide, & recording)
  • Call Back Manager
Ajira Technologies, Inc. BPO Governance Software – Helps monitor Business Processes in Real-time, Create web based reports and create Business Process Analytics.
 Aurus IT Solutions
  1. OTES: A Learning Management System with the ability to train new agents on processes, V&A and primary systems like CRM and Voice Dialer. OTES simulates these primary systems and evaluates an agent on their usage without providing him any access to the actual system.
  2. TSHOOT: is a knowledge management solution that empowers managers with reports on every interaction their agent had with the customer, on a particular call. This reduces the dependency on agent notes. It also provides additional reports such as time taken by an agent on different queries to help process managers analyze call flows and reduce their operational costs by lowering AHT and increasing Quality.
  3. AURBIT: is an aesthetically designed content management system that integrates existing systems into one platform and centralises all knowledge and information. It also includes an enterprise specific IM client and a variety of custom modules to choose from such as Attendance, Document management, Transport Management, Leave Management, etc.
Avhan Technologies Ltd It is a single delivery solution comprising of EPABX / Switch / ACD, IVR, Desktop Telephony, Screen Pop, CRM, Database and Servers
ASC Telecom, Germany Communications Recording and Quality Monitoring Systems for Contact Centres.
Better Plan WFMwizard Call Center Workforce ManagementWFMwizard is an innovative wizard based complete and affordable Workforce Management solution for small and medium inbound call centers and help desks. It is the most modern and powerful solution you will find at its price range but we managed to keep it extremely user-friendly and lightweight. WFMwizard automates the complete call center operations weekly planning cycle: Call volume forecasting (weekly, daily, hour to quarter-hour), Agents staffing calculations, Shifts design optimization, Agents scheduling, Breaks Scheduling, “what-if” simulation and fully featured charts & reports.E-mail: sales@wfmwizard.com
Carnegie Speech Carnegie Speech is a speech assessment and tutoring software company focused on testing and improving English pronunciation for non-native speakers. Using state of the art speech recognition technology developed at Carnegie Mellon University, the company markets applications that solve specific problems in the corporate business process outsourcing (BPO) market.
Mitchell Medical Claims ClaimIQ provides decision support for all major casualty claim decisions, including liability assessment, injury damages evaluation, and fraud detection. Each ClaimIQ module also includes solutions for claim investigation and negotiation. Tools are provided for online claim outcome reporting, claim party management, notes management, and system integration.
clickFox ClickFox provides the industry’s first customer interaction analysis and optimization solution for contact centers that streamlines customer transactions. It continuously optimizes IVR & CRM systems
Cyberoam Load balancing between multiple links, which ensures speed in Internet connectivity and prevents loss of information due to a failed gateway. Trends of Internet usage in the enterprise, helping you set broad Internet Management policies more effectively.
DACX(TM) Predictive Dialer DACX Dialer is a full-featured and scalable dialing solution, to provide totally hassle free dialing atr easonable hardware investment to call centers. DACX Dialer works with various technologies including SIP, ISDN, IAX and incorporates features like multi-campaign support, predictive dialing, lead-churning, extensive reporting, pluggable CRM support etc., which help our customers greatly enhance the productivity of their agents. We also provide ACD, IVR.
e11 Products include Trouble Ticket Management, SLA, Escalation Rules, Work Flow Management, Call Tracking, Bug Tracking etc.
Edify e-point is a specialist CRM application for contact centers – integrating sales, marketing and service operations into a single, seamless customer service solution. With Edify’s Edify Voice Interaction Platform (EVIP) and NMS’ carrier-grade Open Access products, companies can now deploy call center solutions on standard operating platforms that effectively handle more calls with fewer servers.
eGain Communications Our award-winning, industry-recognized solutions span email response management, web self service, live web collaboration and knowledge management, and offer graphical workflows for flexibility and ease of use.
eG Innovations A 100% web-based suite of performance monitoring solutions that are intended to make monitoring and maintenance of IT infrastructures easy, effective, and efficient
FaceTime Communications The FaceTime Instant Customer solution is an IM network-independent customer interaction application that helps distributed contact centers lower support costs, convert web visitors to buyers, and manage online eBusiness communications across multiple channels and geographies.
Fluous Solutions Pvt Ltd Web based enterprise workforce management solution. Includes – Workforce scheduling, shift rotation, multiple projects/process, multiple teams within each project/processes, Attendance monitoring, leave, payroll, benefits, employee self service, workflows etc.
H.J. Electronics AUDIO INFOSYS – The most advanced and affordable telephone recording software systems.
CallAssist – Phone Dialer aimed at the professional telemarketer or market researcher. Includes DNC management. Flexible and feature rich ListDial Professional -Phone Dialer aimed at the professional telemarketer who requires DNC management.
Hykon Infotech Dictatrans is a voice transcription system. Hykon word count is a word and line counting utility for freelance translators, medical transcriptionists, medical transcription agencies, legal transcriptionists and legal transcription agencies. Hykon workflow management system is a complete solution for managing organizations engaged in transcription works.
Inova Solutions For optimizing contact center performance that revolve around a basic premise – providing people with timely and relevant business intelligence increases workforce productivity, enhances customer service and delivers cost savings.
iTech Workshop expEDIum ANSI Creator is an e-filing tool that BPOs can use to enter and manage claims data electronically using an open database. This simple tool creates an HIPAA compatible ANSI file from a HCFA-1500, UB92 and ADA form based data. In addition, it allows manual scrubbing using built-in form based editor and creation of complete error free HIPAA compatible ANSI files.
Kana KANA Software (NASDAQ) provides enterprise applications for Service Resolution Management (SRM), enabling companies to consistently resolve customer issues regardless of interaction channel: call /contact center, knowledge management,email, web, chat etc.
ISC Workforce management software for contact centers is available as an ASP subscription service over the Internet OR as an installation on your company servers for access via your intranet. Sold in India thru ATW Technologies
KoolToolz
Metrica Systems
  • Unified reporting for KPI & SLA management
  • COPC metrics consolidation for COPC certification
  • Ideal solution for enhancing agent’s productivity and overall performance & efficiency
  • Addresses key practical issues in Operations, HR, Quality, Training and Technology functions
  • Business Intelligence , analytics and multi-dimensional view of data for decision making
  • End to end BPO Operations ( voice & non voice) Support System
NetValence ProHance ProHance is an employee productivity analysis application. It measures employee time and how well it has been spent- productive vs. non productive, personal vs. official, time spent on the workstation and away. It automatically captures time sheet with option to account for time away from station including meetings, trainings, reviews and other productive activities. This is ideally suited for BPO & KPO organizations where employee time and effectiveness is a key productivity factor. This product is priced attractively that the payment is about 30-60 days.
NICE Systems Makers of Customer Experience Management solutions. Spectramind supervisors use NiceUniverse to record customer interactions, and then evaluate these calls to assess quality performance.
Netpro Technologies Tentacle is a contact life cycle management solution for your call center(s); incorporating all of the features required for superior contact management. Tentacle provides superior functionality to accurately manage each stage in the contact life cycle – New Business, Service and Retention, while improving the productivity of your agents and enhancing the decision making power of your business managers.
 New Age Software & Solutions New Age provides Enterprise Resource Planning systems (ERPs) for Logistics Service Providers (LSPs) like freight forwarders, Non-Vessel Operating Common Carrier (NVOCC), Ocean and Air liners. It is an integrated enterprise application that covers all aspects of operations such as Sales, Booking, Delivery, Warehouse maintenance, Human resource and Accounting.
Nuasis Leading the transformation of the customer contact center from propietary circuit-based ACD switches to an IP-based enterprise software application.
OmniMD The OmniMD web and PDA compliant medical transcription system manages the transcription cycle from the beginning to end by integrating voice recording, digital scripting, delivery of voice files to the transcriptionist and final transcript receipt. The system is capable of managing the complete process with efficiency, reducing mismanagement, errors and labor investment.
 OrangeScape BPO Suite, a comprehensive, managed production floor solution for BPOs. This is the first of its kind solution for the BPO industry that enables BPO providers, fight margin pressures by productivity saves & improve predictability in delivery.
Parascript With Parascript, you can automate costly data entry, save time, and improve decision quality throughout your organization. If check, forms and mail processing or fraud detection and prevention are critical to your success, trust Parascript for Intelligent Recognition.
Pipkins (UK) Ltd A subsidiary company of Pipkins Inc. A market leader and pioneer in Work Force Management (WFM) for call centres. BT, Home Depot, QVC use their software and their reseller partners are AT&T, Cisco, Lucent.
Portage Communications Makers of AgentTime Scheduler, Call Center Designer, SimACD
RightNow Technologies Customer support products
Sales Boom We are providers of on demand customer relationship software-as-a-service.
Scancom Solution E-Racks: Physical file automation system (Content Management System) includes conversion of physical file to electronic file by scanning and now this file is accessible through out the world.
SMARTCALL Ltd UK’s leading independent provider for solutions across the voice, data and software spectrum, a Total Solutions Management company to the call centre industry.
Shift Schedules Excel Spreadsheets for Your Scheduling Needs
Speech and Software Technologies Products include IVRs, Indian English Voice Recognizer, Name Dialer, Voice Activated Dialer
Talisma One of the first Indian product companies to have made an entry in world markets. Talisma has a very well known CRM tool.
Teckinfo Solutions Pvt. Ltd Provides “InterDialog” which is a inbound/ outbound and blended CRM Solution. InterDialog includes Predictive/ Progressive and Preview Dialer for IPLC/ VOIP based call centers.
Teleopti Complete solutions for Workforce Management in Contact Centers (sold in India thru 3D Networks)
Vicisoft Technologies Pvt Ltd ViciDocs BPO version enables organizations to perform the following.

  1. Set up multiple clients for uploading documents along with scanning module.
  2. Create multiple clients and multiple processes for each client.
  3. Flexibility to create different workflows for each process-client combination.
  4. Create dynamic HTML forms for data entry for client-process combination.
  5. Automatically server documents to different users in the process workflow.
  6. Generate comprehensive reports.
 Voicelogger Intellicall is a hardware and software combined solution to record incoming and outgoing calls, which later can be retrieved for analysis, quality monitoring and many other purpose. Recording starts and stops automatically using either phone line voltage sensing or audio activation.
Voxspectrum ACVOX helps in logging, reporting and analyzing telephone and fax activity in an organization, thereby improving office efficiency and reducing overheads

Also see CRM Buyer Resource Center Directory.




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Comments

  1. Tazul Islam says:

    Dear Sir,
    We are looking for suppliers for Equipments , Hard Wares including SERVER and Soft wares bundle for a proposed 10 seat CALL CENTER at Dhaka, Bangladesh

    We hope your can please help us with positive iformation with price quotation for onward steps.
    With regards.

    Tazul Islam
    Dhaka, Bangladesh
    Email : seenlin111@gmail.com

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