Financial BPO: Growth and Trends in India

Financial BPO occupies a huge market share of 40% of the total $40 billion global outsourcing market. Financial BPO offer Finance, Retail Banking, Commercial Banking and insurance services. India, due to its educated talent pool, major cost-effectiveness and improved service levels is a key player in this segment. Research firm Everest Group mentions that the Financial BPO sector has a potential to grow to a size of $250 billion with India playing a key role. Philippines and China are also major … [Continue reading]

Can Bangalore be India’s global captive center capital?

The IT capital of India, Bangalore, is heading towards a boom in the sphere of global in-house centres (GIC) or captive centers. Global players are on their way to the city to enhance their presence in the expanding Indian market. From one of the most famous lingerie brands to the world’s largest beer makers, the stars of the global industry circuit are making a beeline to have their own facility set up in the techno city of the country. The GIC or Captive Center plunge Bangalore is set to … [Continue reading]

IT Industry to Witness Faster Growth in 2014: NASSCOM

nasscom logo

The multi-billion dollar IT industry of India is staring at a growth of 13-15% in the next fiscal year. This prediction was made by R. Chandrashekhar, the president of the software industry body Nasscom. He based this forecast on the future software … [Continue reading]

Japan’s Outsourcing Inc acquires majority stake in India’s Alp Consulting

Alp Consulting, Bangalore

As another evidence to the growing interest of the world in India's rising employment market, Japan-based staffing firm Outsourcing Inc has acquired the majority stake in Alp Consulting, a Bangalore-based hiring firm which has provided employment to … [Continue reading]

5 Topics Taught To Agents In Call Center Training

telemarketing agents. Image source holldon.com

Customer-centricity, enormous volumes of customer requests over telephones has given rise to a need for call centers. Cheaper labor market along with big English speaking population has made India a home to many call centers, local as well as global. … [Continue reading]

Top BPO Destinations – Feb 2014 List

Elephants and Mount Kenya - Photo courtesy exodus.co.uk

Since its inception in the mid-90’s, the BPO industry has grown in leaps and bounds and is showing no signs of slowing down. The industry provides great environment to work, compensation commensurate with experience and competence, MNC exposure and … [Continue reading]