Procurement outsourcing has garnered significant attention in the BPO sector. This is due to the fact that in comparison to the other fields, it has a greater degree of impact on an organization. This area of outsourcing has been least understood but there has been an increased awareness of the benefits this can bring to companies. Procurement outsourcing leads to effective business operations. However, enterprises face several constraints in this field. In the case of procurement outsourcing … [Continue reading]
Procurement Outsourcing Challenges: Industry Trends Drive Growth
Posted on June 19, 2013 Written by Leave a Comment
Malaysia Knowledge Process Outsourcing Focuses on Value-Added Services
Posted on June 18, 2013 Written by Leave a Comment
Emerging countries with a strong knowledge base are trying to improve their economical growth through KPO firms. The increased demand for lower cost destinations from global markets has favored the development of the Malaysia Knowledge Process Outsourcing sector. The expansion rate of Asian markets will increase in the coming years, which will provide abundant economic opportunities. Studies show that the Shared Services and Outsourcing (SSO) sector has a total investment of 17% in Malaysia, … [Continue reading]
Data Analytics Market: Philippines Advances with Comprehensive Plans
Posted on June 17, 2013 Written by Leave a Comment
The current year has witnessed tremendous growth in the field of data analytics outsourcing. The large volume of data generated by organizations, social media, the Internet of things, and multi media is commonly known as big data. The research … [Continue reading]
BPO Revenue Opportunities are Growing at a Constant Pace
Posted on June 15, 2013 Written by Leave a Comment
The BPO industry has turned out to be a stronghold driven by infrastructure management services and subsequent growth volumes. The revenue growth is targeted by going global and making investments on the basis of logical reasoning. The emerging trend … [Continue reading]
India BPO: The Time-Tested Outsourcing Model
Posted on June 14, 2013 Written by Leave a Comment
The India BPO industry had recorded phenomenal growth within a short period of time. India is home to 65% of the CMM (Capability Maturity Model) Level 5 enterprises in the world. There are a number of 58 Indian organizations that are present in the … [Continue reading]
Analyzing performance through outbound call centre KPI
Posted on June 13, 2013 Written by Leave a Comment
The key performance indicators (KPI) need to be monitored for reducing customer dissatisfaction. The output from outbound call centres can be managed by service level control or SLC. Ensuring the rate of abandoned calls is important. Each call … [Continue reading]
