Emerging countries with a strong knowledge base are trying to improve their economical growth through KPO firms. The increased demand for lower cost destinations from global markets has favored the development of the Malaysia Knowledge Process Outsourcing sector. The expansion rate of Asian markets will increase in the coming years, which will provide abundant economic opportunities. Studies show that the Shared Services and Outsourcing (SSO) sector has a total investment of 17% in Malaysia, … [Continue reading]
Malaysia Knowledge Process Outsourcing Focuses on Value-Added Services
Posted on June 18, 2013 Written by Leave a Comment
Data Analytics Market: Philippines Advances with Comprehensive Plans
Posted on June 17, 2013 Written by Leave a Comment
The current year has witnessed tremendous growth in the field of data analytics outsourcing. The large volume of data generated by organizations, social media, the Internet of things, and multi media is commonly known as big data. The research conducted by Gartner reveals that about 4.4 million jobs will be generated for the application of big data worldwide. The report that provides an overview of the trends in 2013 is titled Gartner Predicts 2013, and it also indicates that only one-third of … [Continue reading]
BPO Revenue Opportunities are Growing at a Constant Pace
Posted on June 15, 2013 Written by Leave a Comment
The BPO industry has turned out to be a stronghold driven by infrastructure management services and subsequent growth volumes. The revenue growth is targeted by going global and making investments on the basis of logical reasoning. The emerging trend … [Continue reading]
India BPO: The Time-Tested Outsourcing Model
Posted on June 14, 2013 Written by Leave a Comment
The India BPO industry had recorded phenomenal growth within a short period of time. India is home to 65% of the CMM (Capability Maturity Model) Level 5 enterprises in the world. There are a number of 58 Indian organizations that are present in the … [Continue reading]
Analyzing performance through outbound call centre KPI
Posted on June 13, 2013 Written by Leave a Comment
The key performance indicators (KPI) need to be monitored for reducing customer dissatisfaction. The output from outbound call centres can be managed by service level control or SLC. Ensuring the rate of abandoned calls is important. Each call … [Continue reading]
Intelligent BPM suites: Opening the doors to new routes in the BPO sector
Posted on June 12, 2013 Written by Leave a Comment
In the BPO sector, major challenges are encountered by knowledge workers and business managers. A key issue is meeting the demand for speedy delivery of services in a cost-effective manner. As part of this mode of operation, decisions have to be … [Continue reading]
