For running a successful BPO or any company we need a lot of research to be done on the business. This has few important BPO research articles

Report: Healthcare IT Outsourcing Market to Turn $50.4 Billion by 2018

marketsandmarkets.com

The words healthcare and IT outsourcing seem to be from two different planets altogether, but the healthcare IT outsourcing market across the globe is not only alive, it is thriving. The market is forecasted to grow at an astounding compound annual growth of about 7.6% by 2018. In other terms, the global industry is estimated […]

New Study Reveals Large Gap Between India and China In Outsourcing

china-india-flag. Image source frontierstrategygroup.com

It is a well-known fact that China is well ahead on the population graph in comparison to India. A study from a top rated US business school, however reveals that China catching up to the outsourcing volume in India is highly unlikely. This revelation maybe surprising as the Chinese central government has introduced several policies […]

Infosys Leans On Cloud Systems

Infosys Logo

Infosys is bringing automation in new and innovative ways across the board through the use of the cloud. Being no stranger to the cloud, as it has been using the cloud since 2008, Infosys would be a good case study for the optimization and automation that cloud technologies can bring to companies. With reinvention fast […]

Global IT outsourcing market to reach $288 billion in 2013: Gartner

Gartner Logo

Research firm Gartner forecasted that the worldwide IT outsourcing market will grow at a slower pace than in 2012, at 2.8 percent to reach 288 billion dollars this year. The prediction of 2.8 percent is with relation to US Dollars and in terms of constant currency, the growth is estimated at a rate of 5.1 […]

Revenue Management in Hotels: Fixed Cost Optimization

In the hotel industry, optimizing the cost of rooms and services has always been a difficult affair. The pricing strategy is facing challenges mainly due to product perishability, a variety of customer segments, variable demand and fixed room inventory, which lead to price fluctuations. The industry has been looking at yield management pricing strategies to […]

Assessing the Scope for Big Data KPO

Big Data

The digitalization of the world has lead to the generation of a huge amount of data. In the IT industry, this data is known as big data, taking into account its magnitude and size. With the increase in the magnitude of big data generated, a new trend is evolving in the analytics Knowledge Process Outsourcing […]

Outsourcing Technology: Japan on a new path of discovery

Tokyo, Japan

Outsourcing has been approached with cautious steps by the Japanese business industry. However, there has been a radical change in the attitude towards this business model. More frequently, asset managers in Japan have been taking decisions with regard to outsourcing middle- and back-office functions, which has given a boost to the BPO industry. With regard […]

New Trends in Outsourcing Drive Growth in the BPO Sector

Analytics Trends

Latest trends evolving in the BPO sector have largely driven the growth of this industry. The new trends in outsourcing such as global delivery of services and regionalization of operations have revitalized the industry. Furthermore, healthcare outsourcing has emerged as a potential goldmine for BPO companies. This is mainly due to the immense number of […]

Financial Services: Insourcing trends gain momentum in 2013

About a decade back, when the BPM industry was witnessing an upswing in outsourcing operations, nobody would have anticipated that the process would come full circle. But the inevitable is happening now. Many Western companies are increasingly looking at insourcing as part of their business strategy to improve profits. This idea has been gaining ground […]

Intangible Motivation is Necessary for Job Satisfaction in BPO

motivation

The success of an organization can be evaluated from the labor turnover rates. Most of the companies are unaware or not concerned about the benefits that can be obtained from proper reward systems and motivational techniques.  The employees from the BPO sectors are often overburdened with work. Long working hours and night shifts develop mental […]

Nearshoring in Central America: A Successful Trend in BPO

Central America

As the outsourcing sector continues to grow in strength with each passing day, new strategies are being explored that will stimulate further development in this domain. Nearshoring is an emerging trend among BPO companies with several success stories being reported in this area. This process involves an outsourcing arrangement that is implemented in approximately the […]

BPO infrastructure setup varies with requirement

The BPO infrastructure setup mainly depends upon the mode of operation that a particular service provider deals with. Uninterrupted communication, security and data protection must be the primary concern. The call centers in the outsourcing sector are generally voice based and an International Private Leased Circuit (IPLC) line should be a requirement. The Predictive Dialer […]